WHY KOMSAN CONSULTING:

Unlike common BPO services that have developed in India and in the Phillippines, Komsan Consulting understands how integral of a role Customer Service plays in setting a precedence for a company's image, and in turn, its ability to develop and grow.

While in the 1990s India had the first-mover advantage of cheap labour, the Philippines quickly capitalized on a gap in the market by providing companies with a higher quality service that India was unable to provide as we moved into the new millennium. Their English was more clear and they were more accustomed to providing a higher level of hospitality which customers appreciated.

Over the years India moved into the back seat of BPO services filling Back-End Roles like Accounting and Tech Maintenance, while the services in the Philippines moved into a Front-End role speaking with clients directly offering Customer Support via Telecommunications. During these times the world's leading tech companies like FAANG (Facebook, Apple, Amazon, Google) embraced both country's services as their operations grew globally at a level that far outreached what they could afford to manage internally due to time efficiency and budgeting purposes.

In today's era brought on by this globalization, tech development has shown no signs of slowing down, and the demand for BPO Services is as high as ever. As the world turns, how is the BPO Industry developing with it, and is the demand being met?

Here at Komsan Consulting we have developed a new industry-leading hybrid method of approaching BPO Services. While many companies offer customer services to resolve complaints or issues, Komsan Consulting takes a more proactive approach not only by offering customer services, but by also embracing marketing and sales strategies that are offered before the Point of Sale or after a complaint.

Nowadays, AI (Artificial Intelligence) and Computer algorithms are able to target a demographic of people in a way that is exciting as it is worrisome. While creepy that your computer or mobile device may show advertisements of hotels in Thailand when you were just searching the internet for things to do there, you might be willing to overlook that minor discomfort if the advertisement found you a hotel you were considering at a significant discount or of a place you might not have found otherwise.

As a hotel business you want to be sure that if you are 1 of 50,000 hotels in Thailand how do you ensure your hotel shows up first so that people find your hotel above your competition, and if getting the best advertising spot is a matter of money, are the larger name brand hostels who are willing to pay more money going to make it impossible to compete?

Fortunately this is not the case, there is many ways to market your company and you do not want to waste money advertising to everyone coming to Thailand, but to the people that will be best suited for your property and whom your property will be best suited for.

For instance, the computer algorithms offered by advertising services today are smart enough to assume someone in their early 20's who often search for the cheapest possible products online will most not likely be searching for 5 star hotels, unless possibly they are engaged in which case it might take this into consideration. Instead it will show budget friendly hostels and hotels that are more suited to them. If they drink it may show them party hostels, whereas is their GPS notices they never leave home they might be shown hotels that offer cheap single bedrooms with a single or double bed.

While online marketing may help people discover your business, there will always be similar competing services that are fighting to earn the same customers that you are, so what will sway those people to decide to choose your businesss over that of another?

Aside from just creating Brand Awareness through utilizing this new practice marketing structure, Komsan Consulting understands to convert someone from being interested or considering your business as just one of a few options, taking the initiative to engage the clients who are on the edge and seeing what is preventing them from committing is a chance to relieve any concerns or provide any solutions to any issues they may have. Komsan Consulting takes this into account and is why we incorporate a sales mindset into our services.

While in the past BPO Services were built to resolve complaints, Komsan aims to prevent them from happening at all, simultaneously leveraging the care and consideration we give to potential clients to our advantage by letting them know there is no reason to use another business as they are speaking with the one willing to go out of their way to ensure their satisfaction before they are actually officially customers, little beknownst to them, that they already are. As most businesses are not taking the same proactive approach that we do.

At the end of the day, Komsan Consulting does not intend to be all talk and attempt to convince you that we can be of value to your company. Part of our services includes creating custom forms based on your industry and type of business to track and measure results. Komsan Consulting follows up with existing customers to ensure their experiences were satisfactory and discuss any interest in repeat business, resolve any issues that customers were not able to express and minimize lost business or opportunity cost, and handles any complaints should there be any per the norm. From the implementation of our service and ongoing indefinitely we provide reports showing the current status of your business, how our services affect it, and how our influence impacts your businesses' bottom line.

So while India opened the doors for cheap labor, and Phillippines were able to capitalize in providing better customer support. It is our team here in Thailand that is leading this Global BPO Revolution with our Hybrid Model. Not separating ourselves as an outsourcing company separate from the business itself, but rather as an integral part of your businesses working together as one as we share the same goal.

Komsan Consulting identifies not as a Business Process Outsourcing Company, but rather identifies as part of your business increasing Business Process Optimization.

"Here at Komsan Consulting, Our Success is Yours"